RE: Uploading a Sales Order with 1,700 lines times out

I have a few of SOs with between 1,100 and 1,700 lines, containing a total of a few thousand items. We upload them with the status “Pending Approval”, but when we go to approve them, the approval times out.  After several minutes and we get a generic “Error: An unexpected error occurred”. Occasionally we’ll get a webserver-style “The gateway request timed out”.

I’ve opened a case, but the answers don’t make sense. The initial answer I got was “The limit for a CSV is 5000 lines”, but I’m clearly well under that. When I asked for clarification, I was told “The limit is 5000 lines for uploading, but if you want to approve a big CSV via the web, the limit is really 500″.

They suggested we try and upload the same ~1,700 line CSV with the status “Pending Fulfillment”. When we do that, we get a different error:

Error;int ID;Status

An unexpected SuiteScript error has occurred;5387598;Pending Fulfillment

Any suggestions?



bitpushr Rookie Asked on December 4, 2019 in Billing.
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5 Answers

I’ve done some more work in our sandbox, trying to find the source of the problem. If I upload the .csv with 1 line, it succeeds. 499 lines, succeeds. 501 lines, succeeds. 1001 lines, succeeds.

It fails at 1501 lines, and also fails at 1499 lines. I guess I can try and go back and bracket where the actual problem is, but it’s pretty frustrating given it’s taking ~16 minutes to import (and then fail) on 1499 lines.

Rookie Answered on December 5, 2019.
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