RE: Tax Codes are not updated with correct shipping state when -Custom- address is used

Whenever a Custom- on-the-fly shipping address is used on a transaction, the line items’ tax codes are auto-updated with the wrong state tax code.  For non-Custom- addresses we don’t experience the problem. In graphic below shows how when entering line items, the tax code is updated with Nebraska Tax Code instead of the Custom- shipping address state

This used to work recently, so this is possibly a 2020.1 update issue?  Just checking in the Netsuite Professionals community first since I can’t seem to file a support case right now due to Netsuite’s “All Hands” meeting today.  Thanks!

erroneous tax codeTax Codes updated with wrong State

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5 Answers

Yep it’s a bug, Netsuite responded to my case:


We have filed the following defect on your behalf.  Defect 583546   :  Sales Order > Change Ship To Select > Custom > Tax Code Not Updating

Alternate Solution:

Use -New- option instead of -Custom-

The urgency level assigned to your defect is U3. 

U3 issues are treated as priority work by NetSuite Product teams during business hours.

Based on our recent defect resolution performance, 50% of U3 issues have been resolved within 6 days and 80% within 12 days. 

We continue to evaluate our processes, methods and practices to improve our performance to address issues impacting your business.

Rookie Answered on April 23, 2020.
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