RE: How to stop auto apply discount item and rate in items subtab while creating order in NetSuite?


I want to disable the auto-apply discount item and rate in the items subtab while creating an order in NetSuite. When I add the item and the price is equal to 500 or above, it automatically adds a discount item too, but I don’t know where to stop this. Please guide me on this.

I also inactive the discount item which was auto-added but the discount rate is still in the rate field.


yasir Rookie Asked on March 6, 2023 in How To's.
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1 Answers

Hi Yasir

It sounds like there might be a promotion code active?  If so, you should be able to see in the promotions subtab on the order the name of the promotion being applied.

If you navigate to Lists>CRM>Promotion Codes, hopefully you’ll see the name of the promotion listed and it won’t have an end date or is in the future? If so, you can view/edit to see what’s triggering the promotion to be added on orders,  add an end date or more specifics to reduce what triggers the promotion.

if it’s helpful –

Hope this helps 🙂

Rookie Answered on March 9, 2023.
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