RE: Custom online case is creating a new lead for and existing contact/customer

I’ve created an custom online case form that is just for one specific customer, when I go to test this out it is creating a new lead for an existing contact, I’ve tried adding the &companyname=XXXX to the URL but it is still creating a new lead.  Is there anyway to get the the companyname to link to the existing company and then search that companys contact list for an existing contact?

DKelly Rookie Asked on September 23, 2019 in Support Management.
Add Comment
4 Answers

I am facing the same problem, did you got the solution for this ? please tell me

Rookie Answered on January 28, 2024.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.