RE: Best Practices for Short Shipped Orders?

What is the generally accepted best practice for when a customer has been short-shipped on an order when they have been billed in full?

Say Customer A orders 100 widgets and we only ship 70. What is the accepted way of rectifying this error (shipping the missing 30 units) with the smallest inconvenience on the customer and our staff?

This is not made clear in SuiteAnswers or help.

JMack Rookie Asked on September 9, 2019 in Best Practices.
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3 Answers

Since it was only a user error, the Item Fulfillment must be altered to 70 so that it matches the correct amount.

Make sure the period isn’t closed or locked.

Once complete, you would be able to fulfill the remaining 30.

Ensure the costs are calculated as expected.

Rookie Answered on September 10, 2019.
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