RE: Best Practices for Short Shipped Orders?

What is the generally accepted best practice for when a customer has been short-shipped on an order when they have been billed in full?

Say Customer A orders 100 widgets and we only ship 70. What is the accepted way of rectifying this error (shipping the missing 30 units) with the smallest inconvenience on the customer and our staff?

This is not made clear in SuiteAnswers or help.

JMack Rookie Asked on September 9, 2019 in Best Practices.
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3 Answers

In this case, it is user error. Our warehouse erroneously shipped too few items. We now need to ship the remaining 30. How is thie best handled?

Rookie Answered on September 10, 2019.
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