RE: Any users aware of problem with emailed invoices not being received by customers?

We are using scheduled batch billing that runs at night using saved searches.  The invoices are emailed based on addresses on customer record.  More than 50% of the time, the customer does not receive the invoice, but they do receive emailed statements.   We know the addresses are correct.  NetSuite denies any problems on their side.  DNS keys have been created for our domain.  TIA


StephW Rookie Asked on November 23, 2020 in Billing.
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2 Answers

Have you had your IT team create an SPF1 record that includes NetSuite?  Make sure your email domain SPF1 record has:


Also, are you sending documents in the same format with both functions?

Intermediate Answered on November 24, 2020.

I will check with my administrator on the  SPF1 record.  I’m not sure what that means.   I have been able to identify,  that this is very sporadic – see my comment above.  Some invoices get sent and others don’t to the same customer email on the same day within minutes of each other.   Thanks for your help.

on November 24, 2020.
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