RE: Tracking Automatic Emails from NetSuite

Hello,

 

We have an email that sends our customers their invoices once these are generated on the first of the month, this needs to be adjusted. I am unsure what system we are using to automatically send these messages. Is there a way that this can easily be tracked down?

They are sent from an employee created to be used for “Bulk-Email” but I can’t find any type of system information how the emails are being generated to adjust the ongoing process.

Any information how I could track this down?

JJacobs Beginner Asked on May 18, 2020 in Administration.
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1 Answers

If you can get hold of the full headers from an original email, there are a couple of headers added by Netsuite which can be helpful.

X-NetSuite will contain the message source, ie. t=SearchEmailTask (scheduled saved search), t=SuiteScript, etc

If it’s a saved search, there will be another X-MailingID header which contains the ID of the saved search.

If you can’t get hold of an original email, it may be worth locating one in Setup > Company > (Communication) Sent Email List, finding the message ID and asking Netsuite Support if they can identify the origin.

Beginner Answered on May 19, 2020.
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