RE: Tracking Automatic Emails from NetSuite
We have an email that sends our customers their invoices once these are generated on the first of the month, this needs to be adjusted. I am unsure what system we are using to automatically send these messages. Is there a way that this can easily be tracked down?
They are sent from an employee created to be used for “Bulk-Email” but I can’t find any type of system information how the emails are being generated to adjust the ongoing process.
Any information how I could track this down?
If you can get hold of the full headers from an original email, there are a couple of headers added by Netsuite which can be helpful.
X-NetSuite will contain the message source, ie. t=SearchEmailTask (scheduled saved search), t=SuiteScript, etc
If it’s a saved search, there will be another X-MailingID header which contains the ID of the saved search.
If you can’t get hold of an original email, it may be worth locating one in Setup > Company > (Communication) Sent Email List, finding the message ID and asking Netsuite Support if they can identify the origin.