RE: Tax Codes are not updated with correct shipping state when -Custom- address is used

Whenever a Custom- on-the-fly shipping address is used on a transaction, the line items’ tax codes are auto-updated with the wrong state tax code.  For non-Custom- addresses we don’t experience the problem. In graphic below shows how when entering line items, the tax code is updated with Nebraska Tax Code instead of the Custom- shipping address state

This used to work recently, so this is possibly a 2020.1 update issue?  Just checking in the Netsuite Professionals community first since I can’t seem to file a support case right now due to Netsuite’s “All Hands” meeting today.  Thanks!

erroneous tax codeTax Codes updated with wrong State

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5 Answers

I’ve seen this issue as well, just hadn’t got around to logging the case yet as the client who HAS this issue has put a lock on hours for now.  Definitely a bug though.  Doesn’t happen if you create a new address rather than custom with exactly the same address details.

Rookie Answered on April 23, 2020.
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