RE: PO Approval Workflow is not sending out emails correctly

Hello.   I created a PO Approval Workflow based on a standard workflow, the user (Purchasing Manager) creates a PO and automatically kicks off the workflow, which sends it to the Purchasing Approver.  The “there is a PO pending approval” email is sent out to the PO creator instead of sending it to the PO Approver.  And once the PO has been approved or rejected, the email confirming it was approved (or rejected) is sent out to the Approver instead of the PO creator.  The PO workflow history log shows that the emails are sent out to the correct recipient, however, in reality they are sent out incorrectly as explained above.  Any suggestions please?

Thanks.

jmviquez2000 Rookie Asked on August 31, 2021 in SuiteFlow.
Add Comment
5 Answers

Basically, the problem is that the emails are being sent out “inverted” (the one that should go to the PO Approver when the PO is Pending Approval is sent to the PO Creator, and the one that should be sent to the PO Creator when the PO was Approved or Rejected is sent to the PO Approver).

Rookie Answered on September 2, 2021.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.