RE: online customer form directly to case page without login and menu

Can we use external online customer form directly to case page without login and menu?

We would like to identify the customer by email in the online case form/

nurit Rookie Asked on October 20, 2021 in Support Management.
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4 Answers

We wanted to use customer portal, to enable customers to open cases in Netsuite  from external page.

Can we give them a direct linl to case without login and menu, and identify the customers contacts  by email field in the case?

Rookie Answered on October 20, 2021.
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