RE: How to get supportcase message history Netsuite API

Hi,

We are looking to make use of the Netsuite REST API to collect information surrounding support tickets.

After performing GET request on the following path:


/record/v1/supportcase/{supportcaseNumber}

This returns almost all of the supportcase information we are looking for except the message history.

An “incomingMessage” field is provided in the JSON response however this only returns the most recent client response to the support ticket.

We would like to get the entire message history for supportcases – I could not see any way to retrieve this information using the API.

If someone could point me in the right direction that would be much appreciated.

Thanks,

Kind regards,

Laurence

Laurencenmr Rookie Asked on February 4, 2021 in SuiteApps.
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2 Answers

Hi,

I suspect you’ll need to use /record/vi/message and filter the results in there by the related support case.

Let me know if you need some further help.

Thanks,

Chris

Intermediate Answered on February 10, 2021.
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