Hi,

We are looking to make use of the Netsuite REST API to collect information surrounding support tickets.

After performing GET request on the following path:

/record/v1/supportcase/{supportcaseNumber}

This returns almost all of the supportcase information we are looking for except the message history.

An “incomingMessage” field is provided in the JSON response however this only returns the most recent client response to the support ticket.

We would like to get the entire message history for supportcases – I could not see any way to retrieve this information using the API.

If someone could point me in the right direction that would be much appreciated.

Thanks,

Kind regards,

Laurence