RE: Customer Center Pricing

Hello,

 

My company is looking into setting up the functionality of the Customer Center, we’re curious about the pricing of this though. Everything that we have discovered talks as if it is covered, but giving access to many customers feels like we would have to pay additional user fees for each customer. Does anyone have additional details on how our pricing could be affected if we provide Customer Center access to our customers?

JJacobs Beginner Asked on May 11, 2020 in Administration.
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1 Answers

Customer Center is essentially abandoned from a future improvements standpoint – it’s part of the standard licensing/deployment, but it’s meant to be consumed through the SuiteCommerce functionality instead for a better customer experience.

There should be no additional cost to utilize it – but note it’s a fairly limited experience.

Read this article for basic instructions on customer center.

https://netsuite.custhelp.com/app/answers/detail/a_id/9899

Advanced Answered on May 11, 2020.

We’re just looking for some use out of it, as long as the feature doesn’t get disabled down the line it’s fine.  We’re looking at just enabling the access and tweaking the customer experience to be able to see a small amount of information.

Out main concern was that NetSuite would treat customers with this role as other users or licenses and we would be charged for each, you’re saying this isn’t the case though, correct? Simply adding the roles and giving access to these customers won’t add any additional cost?

on May 11, 2020.
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