RE: Bank Feeds integration “successfully” importing 0 transactions, skipping bank activity in one account

We integrate with Comerica’s web banking portal and successfully pull in transactions for several different accounts, but our account with the most activity has recently stopped importing and skips entire days. Occasionally it does import, and when it does the Bank Feed will not pull in all of the missed activity on the account. We do not receive an error message, rather the message we receive when it fails is “NetSuite has successfully imported 0 transactions from your bank statement file using login…” and the Banking Import History page shows a successful import for the day. Activity for this account is around 300 transactions per day.

Is there anything we can do to debug or fix the Bank Feeds SuiteApp to import the activity from this one account?

KyleW Rookie Asked on November 9, 2020 in Banking.
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1 Answers

Hi Kyle,

Did you get anywhere with this?

Thanks,

Chris

Intermediate Answered on April 22, 2021.

Nope.  I received this response from Support, and attempted the manual trigger but the issue was still not resolved:
We understand that the user reported missing transaction issue with his Comerica Web Banking account at the application. We have verified the issue and found that the navigation to fetch the transactions was not handled properly in our code, which made the transactions go missing. We have made the required code changes to resolve the issue. Could you please ask the user to trigger a manual refresh at the application and confirm the status?
We are now attempting to do the sFTP integration but having difficulty due to the IP address being dynamic and the bank doing whitelisting by IP address.

on April 22, 2021.
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