RE: Automatically send email when a case/support ticket has completed 3 hours from his last changed?

Hi,

I want that an email should be auto triggered when a case has completed his 3 hours in a same status from last one.

How can I do this? any help is highly appreciated.

 

Thanks,

Titu

Titu Beginner Asked on May 24, 2022 in SuiteScript.
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1 Answers

Have you tried Case Alerts at Setup>Support>Case Alerts (Beta)? SuiteAnswer ID: 99915  Setting up a Case Alert on Support Cases & SuiteAnswer ID: 62959 Case Alerts on Support Cases

They are based on Saved Search and use an email Template

Take a look at all the additional articles at the bottom of the pages too.

Beginner Answered on July 7, 2022.
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